Returns & Exchanges
At VENUS, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn and unwashed items. Simply ensure all original tags are attached to receive a full refund or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the portal process and securely attach it to your package.
Drop Off Package
Take your return package to any authorized carrier location or schedule a pickup to begin the transit back to our warehouse.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing